FREQUENTLY ASKED QUESTIONS
How can I make a reservation?
Where will we meet?
A few weeks before the beginning of the trip, you will receive an email with the details about the exact meeting point. If you can’t be there at the established hour, you will get a phone number and email that you can contact so we can agree where to meet. We will always try to adapt ourselves to the requirements of young travelers, although sometimes it is impossible!
I can’t do the whole trip, is it possible to do only a part of it?
Flexibility is an aspect in which Unitrips stands out. If the days of the trips don’t fit with your schedule, you can join the group later. You just need to send us an email and we will tell you where and when we can meet and which will be the tailored price. It will not always be possible, but we will do our best in order to fit our trip into your schedule.
Can I arrive before the starting day of the trip or leave later than the last day of the trip?
In Unitrips, we try to make things easier for you. We not only adapt to students who have limited time because of exams but also to those ones who want to enjoy the city more, so we do all the best to be as flexible as possible in every aspect. That’s why we offer you the opportunity to book extra nights in the first or last hotel of the trip. The hotels or hostels we work with are specifically selected, they may not be the cheapest ones, but without any doubt you will pay excellent price given their quality.
All of my friends are going to travel with you but there aren’t any spots left…What can I do?
Hope! We travel with groups of maximum 60 people and the trips get booked very quickly. When there are no spots left, we open the waiting list. We can’t assure you will get a place but all is possible! If you are one of the first people on the list, you may get lucky! You may as well try, being on the waiting list doesn’t cost you anything!
Who will I travel with?
The most of our travelers are University students, on Erasmus, young professionals….and people interested in learning and enjoying at the same time. The group is made of 30 – 60 travelers.
Our tour leaders are ex – Erasmus with a lot of international experience that want to enjoy the trip with you while having a lot of information about the activities, nightlife, history… And they speak English, Spanish and other languages. Unitrips’ staff don’t perform supervisor role, they are responsible of only acompanying travellers during the trip, therefore they are exempted of any responsability regarding behaviour of the travellers.
What is included in the price of the trip?
We clarify what is included in each of our trips in the dedicated section on the webpage. Generally, transport in a bus, hotels/hostels with breakfast and services of our incredible tour leaders are always included. If there are any optional activities or extra charges, it will be specified on the page of the trip. We prefer to offer a service economically available to many youngsters and add extras to those who wish to experience a bit more and pay a bit more.
Is it possible to cancel or change my reservation? Will I have to pay something?
It depends! On the trip, on the prior notice….The best you can do is to contact us by email at email@example.com. Normally we try to help our travelers a much as we can, but alterations are not always possible. Our providors sometimes have very rigid conditions so we have to convince them if cancellation takes place. Generally, cancelation costs depend on the prior notice taking into account the starting day of the trip:
PRIOR NOTICE and COST
More than 45 days: 0 €
45 – 28 days: 25% not refundable
28 – 14 days: 50% not refundable
14 – 7 days: 75 % not refundable
< 7 days: 100% not refundable
Can I have a discount for early booking?
Yes, of course… This is one of our best offers! On our webpage you will see the price available at the moment and the maximum price of the trip. The system will calculate the price available at each moment depending depending on the number of bookings received, time until the beginning of the trip and other variables. So react fast before the price goes up….just the same way as with flight tickets!
How much money will I need during the trip?
This is very personal and depends on your spending habits. You will have free time to do what you want: go shopping for yourself, souvenir shopping, going out…so your call! Bare in mind you may need some extra money in cities such as Paris or Amsterdam, as drinks get quite expensive!
Do I need a passport or a visa?
What happens if Unitrips cancels the trip?
Unitrips is a professional and registered travel agency, so in the unlikely event of us cancelling the trip, we give everything you have paid back to you.
Can I do a trip alone?
Of course!! In fact, single travelers are those who normally enjoy it the most as they are the ones who make the most new friends!
Can I always stay in a room with my friends?
Once again, we try to be flexible in each and every aspect and we want everyone to be comfortable on the trip, with best roommates possible. It is impossible, however, that everyone always stays in the room with everyone they want to stay with, so we can’t guarantee anything. Even in case of travelers who want an individual room or a couple that asks for double room, hotels we use may not always have availability, so while we will always try our best you may need to adapt. Our trips are great opportunity to get to know people from all around the world, so we invite all members of group to be friendly, sociable and flexible. At the end the trip you will recognize it was a good choice of attitude to take as you will have enjoyed the trip to the max!
Are there any extra activities? I mean, will I have to pay any extra money during the trip?
The suggested programme doesn’t include optional/extra activities. Some of them can be chosen through the booking form, the rest of them will be communicated by our tour leaders along the tour. We don’t guarantee availibility of these activities, specially when the service is external to unitrips. In case of the cancellation of the activity, paid amount will be reimbursed.
You can find a tag “What’s included” on the page of each trip. We kindly ask you to read the content of the tag, in the final part of it you can even find most of the optional/extra activities we will offer along the tour. In case of optional activities whose price is suggested with the informative character, variations could be produced in relation to these initially calculated costs.
Is there a wifi and toilet on the bus we are travelling with?
Generally, European buses don’t have toilets. But don’ worry, because we will do regular stops during the trip so you will be able to go to the toilet. Regarding wifi on the bus, it’s rare that a bus has one. But remember, there is a life outside of internet and accomodations we use have it. Moreover, the tour leader will make the time on the bus pleasant, playing music, movies, giving information about the cities and even karaoke.
What is the main language on the tour?
The mayority of our travellers are spanish-speaking, therefore the main language will be spanish. Our tour leaders can speak other languagues, specially english, so you will receive translation to english during the tour if you need it.
Is public transport included on the tour?
Taxis or services of public transport within the cities we will visit are not included in the price of the tour. Nevertheless, there are rare cases when these need to be used.
Is there a private bathroom in the room?
In general, in 90% of cases the bathrooms in the accommodation will be private for each room, although there may be some small exceptions depending on the accommodation contracted where they can be shared with several rooms in the establishment.
Something you should keep in mind is that in general the double rooms include towels, whereas the multiple ones do not. So we always recommend that you bring your personal towel on the trip.
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